When You Stop Managing Chaos,
You Can Start Leading Growth.
An Operations Business Manager bridges the gap between vision and execution — bringing structure, clarity, and leadership to a growing business that’s ready to scale without chaos.
Find out how fractional operations can bring calm to your chaos
You started this business to create freedom....
But lately, everything seems to depend on you.
Deadlines slip
Projects start strong, but stall out
Your team asks " What's next?", more than they deliver
The big picture feels buried under the daily fires
Without systems and leadership, growth stalls — and burnout takes over.
At Stillwaters Ops, we’ve seen what happens when
purpose-driven founders finally get the operational support they need.
We help you transform from managing chaos to leading with clarity.
The Basics: How We Operate
Discover
We identify together what’s working, what’s not, and where your bottlenecks are.
Design
Together we create a plan that aligns your goals, systems, and team.
Deliver
We implement, monitor, and refine so your business flows well and grows.
Ready to Learn More?
What Does an Ops Business Manager Do?
Strategic Business Management
Oversees daily operations so the business owner can stay focused on vision.
Quarterly & Annual Business Planning
Turns big goals into actionable roadmaps.
Systems & Design Optimization
Builds efficient, scalable workflows.
SOP Development
Documents every key process for consistency and freedom.
Metrics & KPI's
Defines and tracks what success actually means.
Team Coordination
Connects sales, marketing, and fulfillment.
Project Management Implementation
Keeps initiatives moving to completion.
Team Management & Growth
Hires, trains, and empowers strong teams.
Marketing & Creative Consultation
Aligns brand, campaigns, and operations.
Operation Leadership Without the Overhead Cost
Executive-level structure without the full-time salary.
What We DON'T Do!
We don’t build or configure your tech tools — a tech specialist handles that under our direction.
We don’t manage day-to-day admin tasks — that’s VA territory, but we will oversee it for efficiency opportunities.
We don’t execute copy, design, or code — we’ll guide and review the professionals
We don’t replace your team — we empower it.
We don’t promise instant results — we build sustainable foundations.
You Might Be Ready For An Ops Business Manager if.....
You’re spending more time managing than growing.
Projects rarely finish smoothly.
Growth has outpaced your systems.
Team members keep asking what’s next.
You know your goals but not how to get it all done, efficiently.
You’ve outgrown your VA support.
You're the only one who knows how everything should be done.
You can't take a real time off because your team needs you in every conversation.
You’re the only one clients want to speak to.
You're caught in the weeds while the strategic stuff sits on the back burner.
Scaling feels impossible when you're stuck approving graphics, fixing tech, and managing team drama.
You're tired of "solutions" that create more noise instead of clarity.
Tools feel disjointed and underused.
You’re just not sure you need all of the tools you have or whether you are even using the right ones.
You’re constantly firefighting.
You want to delegate strategically but aren’t sure how.
You know your business can grow — something behind the scenes keeps holding it back.
MEET Your Ops Business Manager
Hey, I'm Jen Matthews!
I’m Jennifer Matthews, a Fractional Ops Business Manager with 13+ years of experience turning overwhelmed, fast-growing businesses into smooth, scalable, well-supported operations.
My strength is seeing the big picture and the backend details — creating systems, teams, and clarity that remove the weight business owers have been carrying alone.
I lead with calm collaboration, and a servant-leadership style, helping businesses grow through thoughtful systems, instead of constant hustle.
At Stillwaters Ops, I act as the right-hand trusted partner you’ve been missing — offering high-level operational support without the cost of a full-time hire.
If you’re ready for a business that runs with more clarity, ease, and consistency, I’d love to help you build it.
Client Case Studies
Inherited a creative department with inflated budgets and missed deadlines.
Within 6 months:
Budgets cut by 75% without staff loss.
Turnaround times improved by 50–90%.
Cross-team collaboration restored.
AI-driven workflow introduced for speed & innovation.
RESULT:
A stable, high-performing team and a CEO who called the change “a breath of fresh air in the chaos.
Built a 100-page onboarding handbook and 4 department manuals for a social media education company.
The team thrived on clarity — the owner rejected it.
The outcome?
Chaotic operations, brand damage, and legal issues.
RESULT:
Systems only work when leadership embraces them.
Rebuilt an online fitness education company from zero structure to:
six individual and unique programs
full training portals with comprehensive manuals and video trainings
custom music libraries for each of the 6 programs
In 18 months: from $0 to six figures and presence in 13 countries — entirely organic.
RESULT:
Proof that with the right systems, great ideas scale beautifully.
Rebuilding a Department from the Ground Up
When Structure Meets Resistance
Turning a Great Idea into a Six-Figure Brand
Why An Ops Business Manager?
Every thriving business reaches a point where passion and hustle aren’t enough.
To scale sustainably — and protect both your time and your team — you need a trusted operational leader who can translate vision into systems and strategy.
An Ops Manager or OBM:
> Takes ownership of daily operations so you can focus on what matters most.
> Helps you define and stay aligned with your true goals and values.
> Manages your team and client relationships with clarity and care.
When you have a servant leader by your side — someone who builds systems, fosters collaboration, and steers calmly through change — you don’t just get efficiency.
You gain freedom, focus, and sustainable growth.
You don’t need more help — you need higher-level help.
Structure creates space. Leadership creates lift.
Ready to step out of reactive mode and into intentional growth?
Book your Operations Discovery Call now.
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